The Inclusion Equation - Serena H. Huang

You can't manage what you can't measure. Now you can finally measure inclusion, well-being, and employee experience like you measure sales, churn, and profit. The Inclusion Equation gives you the tools, frameworks, and real-world proof to treat culture as business-critical infrastructure, not a feel-good initiative. Dr. Serena H. Huang led people analytics at PayPal, GE, and Kraft Heinz, and is one of today's most sought-after speakers on AI and the future of work. In this book, she shows you how to turn insight into action, and how to sell it to the toughest room: the C-suite. You'll learn how to: Design an employee experience that drives retention, innovation, and trustUse AI to detect burnout, disengagement, and flight risk before they hit your bottom lineBuild your leadership's data fluency with storytelling that moves decisionsLink well-being and inclusion to business performance, even in tough budget cycles Backed by case studies from Microsoft, Meta, and Cisco, and grounded in what Gen Z actually wants from work, The Inclusion Equation is the practical, data-powered guide to leading in the AI era. Finally, a people strategy book your CFO will respect.